Troubleshooting, Power-up & connection troubleshooting – Teo IP Phone 4101 Installation User Manual
Page 55
13-280135 Rev. K
Page 55
4101 telephones have built-in diagnostic and testing capabilities to quickly isolate problems
affecting their operation.
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Whenever power is applied or a connection is made to the LAN or WAN, the phone
initiates a startup routine, with progress shown in the display. When the phone and
network are fully initialized, the idle display, indicating date and time, will be shown. In
cases where full initialization is not attained, the following displays or conditions will be
shown continuously until corrected.
Problem Observed
Remedial Action
No display information is
shown
Check power connections and source, or verify
connection to 802.3af-compatible PoE power source.
NO ETHERNET
CONNECTION
Check connections to the LAN or WAN.
LINE ID=
The Line ID is a null value. Enter the appropriate Line
ID number.
DHCP4 ERROR
RETRYING
Verify that the DHCP server is operating and
accessible. If the LAN or WAN does not include a
DHCP server, disable IP configuration via DHCP and
enter the appropriate IP values (phone, default
gateway, subnet mask, update) using the INSTL→IP
Menu.
PHONE=
The phone IP address is a null value. Enter the
appropriate phone IP address or name.
GATEWAY=
The default gateway IP address is a null value. Enter
the appropriate gateway IP address or server name.
SUBNET=
The subnet mask is a null value. Enter the appropriate
subnet mask.
UPDATE=
The update server IP address is a null value. Enter the
appropriate update server IP address or server name.
AUTH ID=
The AUTH ID is a null value. Enter the appropriate
AUTH ID.
AUTH PASSWORD=
The AUTH PSWD (password) is a null value. Enter the
appropriate AUTH password.
SIP PROXY=
The Proxy server address is a null value. Enter the
appropriate Proxy server IP address or server name.
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