Sierra Video DashBoard Control System - Manual (Page 54)

6–6 • Configuring Devices DashBoard User Manual (Iss. 03)
• If the Hide invalid destinations check box is selected, the menu only displays
similar devices for the selected software file. For example, if you are attempting to
upload a software file for a UDC-8225, only UDC-8225 cards will be displayed. If
the check box is cleared, all devices currently installed on the network are displayed
but are grayed out.
7. Click Finish. The Uploading to Selected Devices menu displays and the upload
process begins. A progress bar displays in the Uploading to Selected Devices menu for
each device you selected in step 6.
8. Monitor the upgrade process bar(s) displayed in the Uploading to Selected Devices
menu while the software is upgraded to your device. You can also display the Uploading
to Selected Devices menus as a new tab in DashBoard, allowing you to work in other
DashBoard areas during the upload, by selecting the Run in Background.
9. When the upload is complete, click OK to close the Uploading to Selected Devices
menu.
This completes the procedure to upload software to a device.
Troubleshooting the Software Upload Process
Use the following information if the software upload process has failed:
• If the “Selected file does not exist” or “Selected file is not a valid upload file” error
conditions are displayed in the Upload Failed dialog box, select OK from the dialog box
and re-start the upload process and select the correct file.
• If a “No response from device” condition is encountered, the upload failed while in
progress due to loss of power or communications. Verify that the card is powered up and
that you have communication to the openGear frame. You must then restart the upload
process.
Important — Clicking during an upload can leave the card in an invalid state.