Measurement Computing Personal Daq rev.6.0 Quick Start - Manual (Page 12)

10 p/n 491-0940, Rev 6.0 878495 Personal Daq Quick Start
Customer Assistance
Reference Notes:
Before calling for assistance . . .
Refer to the portions of the Personal Daq User’s Manual that are relevant to your situation,
especially the troubleshooting material. The manual exists in Adobe Acrobat PDF format and can
be accessed by clicking the <View PDFs> button that appears on the data acquisition CD’s install
screen.
If you are creating your own programs you should refer to the user manual’s Appendix B, API
Commands. The appendix lists command functions in alphanumerical order and includes error
code definitions.
To report problems and receive support, call your service representative. When you call, please have the
following information available:
• Hardware model numbers
• Contents of your CONFIG.SYS, AUTOEXEC.BAT, and SYSTEM.INI files
• Software version numbers for Personal DaqView, DOS and Windows
• Type of computer and features
When returning equipment use original shipping containers or equivalent to prevent shipping damage. In
addition to the above information, please be sure to include:
• The return authorization number (we provide you with this number after you contact us)
• The name and phone number of an individual who can discuss the problems encountered
• Instructions for return shipping
• A copy of troubleshooting notes and comments on tests performed and all problem-related conditions.
IOtech, Inc.
25971 Cannon Road
Cleveland, OH 44146-1833
Phone: (440) 439-4091
Fax: (440) 439-4093
e-mail (Product Information): [email protected]
e-mail (Technical Support): [email protected]
Internet: http://www.iotech.com