Measurement Computing LabVIEW Rev.3.0 - Manual (Page 17)

IOtech LabVIEW Substitution VIs 10-03-02 4-3
Customer Assistance
To report problems and receive support, call or e-mail our Applications department, or visit our web site.
When you contact us, please provide the following information so support personnel can help you most
efficiently:
• Hardware model numbers and software version numbers.
• Operating system, type of computer, and device information in the Windows control panel
• Results of tests, such as the Daq* Configuration control panel.
• Hardware setup and software configuration.
• Information on input and/or output signals, as applicable.
• The replacement steps you performed, e.g., what VIs did you replace and what were the
before and after results.
All equipment returned to the manufacturer must have an RMA (Return Material Authorization) number.
You can obtain an RMA number by calling the Customer Service or Applications departments. When
returning the equipment, use the original shipping container (or equivalent) to prevent damage. Put the
RMA number on your shipping label to ensure that your shipment will be handled properly. After receiving
your equipment, we will fax a confirmation form that summarizes the charges (if applicable) and expected
return date.
IOtech can be reached by one of the following means:
Phone: (440) 439-4091
Fax: (440) 439-4093
E-mail (Product Information/Sales): [email protected]
E-mail (Technical Support): [email protected]
Internet: http//:www.iotech.com
Mail: IOtech, Inc.
z
25971 Cannon Road
z
Cleveland, Ohio 44146-1833