Delta Electronics SS1-UM-1.05 - Manual (Page 69)

SunScan User Manual v 1.05 Technical Reference section
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69
Technical Support
Distributor contact
If you have a problem, please call your local distributor first.
Direct Delta-T contact
You can contact SunScan Technical Support at Delta-T directly on:
Tel: +44 (0)1638 742922
Fax: +44 (0)1638 743155
Email: [email protected]
Web site: http://www.delta-t.co.uk/users/fi42
Guarantee
The SunScan system and its components are guaranteed for one year against defects
in manufacture and materials. The guarantee does not cover damage through misuse
or inexpert servicing, or other circumstances beyond our control.
Problem Reports
It will help considerably if you can first fax through as many relevant details as
possible. In particular:
•
a description of the fault, its symptoms, or error messages
•
what components of the SunScan system you are using
•
details of any PC you are using
•
software version numbers and hardware serial numbers (see below)
SunScan circuit schematics and data
These are provided in a separate booklet: the SunScan Technical Manual.
Locating version and serial numbers
S/W Diskette:
SunData s/w type SDA1 has the version number on the label.
SunData S/W programs:
In the Workabout, from the SunData program: Menu, Utils, About, Enter
In your PC, from the SunData program: Alt+Utilities, About, Enter
SunScan probe
The serial number label is on the base of the probe handle.
The PROM chip (inside the probe handle) is labelled with its version number. This
can also be seen at the top of the SunData's title screen when the probe is connected.
Beam Fraction Sensor
The serial number label is on the underside of the case.
Psion Workabout:
Serial number is inside its case, at the top of the battery drawer.