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Troubleshooting – Kanguru QSX User Manual

Page 18

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18

4. troubleshooting

Problem

Possible cause

Possible Solution

QSX is not powering

on.

Power adapter is not

connected correctly.

Make sure that the power adapter is

plugged into a compatible electrical

outlet and that the other end is securely

connected to the power connection.

QSX turns on but is

not recognized by the

computer or is not

displaying the correct

capacity.

USB or eSATA cable is not

connected securely.

Make sure that all cables connecting

the QSX to the computer are connected

securely.

Hard drive is not initialized

or formatted.

Make sure your hard drives are

correctly initialized and formatted. If

the QSX is in BIG or RAID0 storage

mode, see section 2.4 Formatting Large

Volumes, p.9.

Hard drive is not formatted in

the right file system.

If you are using a Mac, make sure the

drive is formatted as FAT32 or another

Mac compatible file system. If you are

using windows, make sure the drive is

formatted as FAT32 or NTFS.

The QSX is not in the correct

storage mode.

Make sure the dip switch configuration

is correct for the storage mode that you

want and then press the reset button.

Your system does not support

HotSwapping (eSATA

connection only).

See section 2.2.1 eSATA Connection, p.7

for more information.

One or both of the LED

hard drive indicator

lights are blinking

constantly even though

there is no activity or

are off.

One or both of the hard

drives are corrupted or have

failed.

Please call Kanguru Solutions

Technical Support for assistance. Under

no circumstances should you try to

service the unit yourself; doing so will

void the warranty.

Receiving a “Resource

Busy” error when

partitioning the hard

drive using Mac OS X

10.5.

This is a known issue with

Max OS X 10.5.

Please update the firmware on your

unit. For more information, please see

section 2.4.2 Formatting your hard

drives using Mac OS, p.10.

I cannot format my

hard drive in FAT32.

Windows hard drive

formatter limits FAT32

partitions to 32GB maximum

capacity per volume.

Format your hard drive using a 3rd

party FAT32 format tool or format in

another compatible file system that

doesn’t have such limitations such as

NTFS.

In JBOD mode only

one drive is showing up

under My Computer.

If you are connecting via

eSATA, your eSATA host

adapter is not Port Multiplier

aware.

You may need to purchase a PCI

eSATA card that is PM aware. You can

also connect the QSX via USB, as USB

does not have this limitation.

Troubleshooting