Kanguru QSX - Manual (Page 18)

18
4. troubleshooting
Problem Possible cause Possible Solution
QSX is not powering
on.
Power adapter is not
connected correctly.
Make sure that the power adapter is
plugged into a compatible electrical
outlet and that the other end is securely
connected to the power connection.
QSX turns on but is
not recognized by the
computer or is not
displaying the correct
capacity.
USB or eSATA cable is not
connected securely.
Make sure that all cables connecting
the QSX to the computer are connected
securely.
Hard drive is not initialized
or formatted.
Make sure your hard drives are
correctly initialized and formatted. If
the QSX is in BIG or RAID0 storage
mode, see section 2.4 Formatting Large
Volumes, p.9.
Hard drive is not formatted in
the right file system.
If you are using a Mac, make sure the
drive is formatted as FAT32 or another
Mac compatible file system. If you are
using windows, make sure the drive is
formatted as FAT32 or NTFS.
The QSX is not in the correct
storage mode.
Make sure the dip switch configuration
is correct for the storage mode that you
want and then press the reset button.
Your system does not support
HotSwapping (eSATA
connection only).
See section 2.2.1 eSATA Connection, p.7
for more information.
One or both of the LED
hard drive indicator
lights are blinking
constantly even though
there is no activity or
are off.
One or both of the hard
drives are corrupted or have
failed.
Please call Kanguru Solutions
Technical Support for assistance. Under
no circumstances should you try to
service the unit yourself; doing so will
void the warranty.
Receiving a “Resource
Busy” error when
partitioning the hard
drive using Mac OS X
10.5.
This is a known issue with
Max OS X 10.5.
Please update the firmware on your
unit. For more information, please see
section 2.4.2 Formatting your hard
drives using Mac OS, p.10.
I cannot format my
hard drive in FAT32.
Windows hard drive
formatter limits FAT32
partitions to 32GB maximum
capacity per volume.
Format your hard drive using a 3rd
party FAT32 format tool or format in
another compatible file system that
doesn’t have such limitations such as
NTFS.
In JBOD mode only
one drive is showing up
under My Computer.
If you are connecting via
eSATA, your eSATA host
adapter is not Port Multiplier
aware.
You may need to purchase a PCI
eSATA card that is PM aware. You can
also connect the QSX via USB, as USB
does not have this limitation.
Troubleshooting