Troubleshooting – JLCooper BTX Eclipse User Manual
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Troubleshooting
If for some reason the Eclipse BTX does not give you the expected
results, take a moment to do some investigating. The most
important concept is that you have your Eclipse BTX connected
properly as outlined in Installation and Use. Take a moment to
double check your setup.
A common problem is forgetting to turn the power switch on or
turning the unit on after the software application has launched.
contain current information on drivers, applications and
troubleshooting.
Below are listed some possible issues and solutions.
Issue
Can’t connect to Eclipse BTX with the host software through an
Ethernet hub or switch.
Cause
Eclipse BTX not properly connected to ethernet hub or switch.
Solution
Connect Eclipse BTX to ethernet hub or switch with a straight
through cable not a crossover cable.
Issue
Can’t connect to Eclipse BTX directly to my computer with the
host software.
Cause
Eclipse BTX not properly connected to PC.
Solution
Connect Eclipse BTX to ethernet port on your PC with a crossover
cable not a straight through cable.
Issue
Can’t connect to Eclipse BTX with the host software.
Cause
Ethernet settings on Eclipse BTX and computer are not
compatible.