JLCooper eBOX GPI8 - Manual (Page 53)

53
Troubleshooting
If for some reason the eBOX GPI8 does not give you the expected
results, take a moment to do some investigating. The most
important concept is that you have your eBOX GPI8 connected
properly as outlined in Installation and Use. Take a moment to
double check your setup.
• What is the state of the DIP switches?
• Do the 10 red LEDs flash alternately at power up?
• Do the Link and 100 (or 10) LEDs light up?
• In any mode, can you ping it
(ping 192.168.254.102)?
• If you are using the password protection feature, is it
enabled in both eBOX GPI8es?
• In webpage configuration mode, can you communicate
with it using the web page?
• In normal client or server mode, can you communicate with
it using the eBOX GPI8 Configuration Utility?
• The ARP Cache in the host application may have the
incorrect entry for the eBOX GPI8's IP address. Try
clearing the ARP cache (arp -d in Windows).
• In normal server mode, if you telnet to the eBOX GPI8, do
you see a short packet of unprintable characters every 5
seconds as shown in the screenshot below?