Grandstream UCM6510 basic setup guide - Manual (Page 20)

UCM6510 Basic Configuration Guide Page 19 of 29
IVR
CONFIGURE IVR
IVR configurations can be accessed under the UCM6510 Web GUI->PBX->Call Features->IVR. Users
could create, edit, view and delete an IVR.

Click on "Create New IVR" to add a new IVR.

Click on to edit the IVR configuration.

Click on to delete the IVR.
Figure 20: IVR - Manage IVR
CREATE NEW IVR
1. Click on “Create New IVR”
2. Enter a Name for the IVR. This is used for referencing purposes. In this example the user will create
“OfficeHours2”
3. “Extension” is populated automatically by the extension range that was created in the beginning of the
tutorial. A user may choose another IVR extension within the range if desired.
4. Enable “Dial Other Extensions” to allow callers who reach the IVR to dial a direct internal extension
without having to go through voice prompts.
5. “Welcome Prompt” is the recording that will be played when a caller reaches the IVR. Users can click
on the “Prompt” link next to the dropdown box to configure a welcome prompt.