Daktronics AF-3400-12-RGB - Manual (Page 48)

Repair and Return Program 42
If the equipment is still defective after the exchange is made, please contact Customer
Service immediately. Daktronics expects immediate return of an exchange part if it
does not solve the problem. The company also reserves the right to refuse parts that
have been damaged due to acts of nature or causes other than normal wear and tear.
7.2 Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps.
1. Call or fax Daktronics Customer Service:
Phone: 866-343-3122
Fax: 605-697-4444
2.
Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3.
Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing.
4.
Enclose:
• your name
• address
• phone number
• the RMA number
• a clear description of symptoms
Shipping Address
Daktronics Customer Service
PO Box 5128
331 32nd Ave
Brookings SD 57006
7.3 Daktronics Warranty and Limitation of Liability
Daktronics Warranty and Limitation of Liability is included in Appendix C. The Warranty is
independent of Extended Service agreement and is the authority in matters of service, repair, and
display operation.