Daktronics AF-3020-7.6-R,A - Manual (Page 30)

problem.) For most equipment, you will be invoiced for the replacement part at the time it is shipped.
This invoice is due when you receive it.
Daktronics reserves the right to refuse equipment that has been damaged due to acts of nature or
causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from the invoice date,
it is assumed you are purchasing the replacement part and you will be invoiced for it. This second
invoice represents the difference between the exchange price and the purchase price of the equipment.
This amount is due when you receive the second invoice. If you return the exchange equipment after
30 working days from invoice date, you will be credited for the amount on the second invoice minus a
restocking fee.
To avoid a restocking charge, please return the defective equipment within 30 days from the
invoice date.
Daktronics also offers a Repair and Return program for items not subject to exchange.
Where to Send: To return parts for service, contact your local representative prior to shipment to
acquire a Return Material Authorization Number (RMA#). If you have no local representative, call
the Daktronics Help Desk for the RMA#. This will expedite the receiving process.
Packaging for Return: Package and pad the item well so that it will not be damaged in shipment.
Electronic components such as printed circuit boards should either be installed in an enclosure or
should be put in an anti-static bag before boxing. Please enclose your name, address, phone number
and a clear description of symptoms.
Mail: Daktronics, Inc., Customer Service
PO Box 5128
331 32nd Avenue
Brookings, SD 57006
Phone: Daktronics Help Desk: 1-877 / 605-1113 (toll free)
or 1-605 / 697-4034
Customer Service Fax: 1-605 / 697-4444
E-mail: [email protected]
4-8 Maintenance & Troubleshooting