Daktronics DF-1050/1051/1052/1053 - Manual (Page 35)

Maintenance and
Troubleshooting 4-7
Digit, 10" amber LED, 7-seg, 2 row, 24 V, G3
(Model
DF-1051-10)
0P-1192-0256
Digit, 13" (15") red LED, 7-seg, G3 0P-1192-0200
Digit, 13" (15") amber LED, 7-seg, G3 0P-1192-0214
Address plug 0A-1150-0064
4.6 Daktronics Exchange and Repair and Return
Programs
To serve customers' repair and maintenance needs, Daktronics offers both an
Exchange Program and a Repair and Return Program.
Daktronics' unique Exchange Program is a quick, economical service for replacing
key components in need of repair. If a component fails, Daktronics sends the
customer a replacement, and the customer, in turn, sends the failed component to
Daktronics. This not only saves money but also decreases display downtime. The
company offers the service to qualified customers who follow the program
guidelines explained below.
Daktronics provides these plans to ensure users get the most from their Daktronics
products. Please call the Help Desk – (877) 605-1113 – if you have questions
regarding the Exchange Program or any other Daktronics service.
When you call the Daktronics Help Desk, a trained service technician will work with
you to solve the equipment problem. You will work together to diagnose the problem
and determine which exchange replacement part to ship. If, after you make the
exchange, the equipment still causes problems, please contact the Help Desk
immediately.
If the replacement part fixes the problem, package the defective part in the same box
and wrapping in which the replacement part arrived, fill out and attach the enclosed
UPS shipping document, and RETURN THE PART TO DAKTRONICS. In most
circumstances, you will be invoiced for the replacement part at the time it is shipped.
This bill is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse equipment that has been
damaged due to acts of nature or causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from
the invoice date, it is assumed you are purchasing the replacement part, and you will
be invoiced for it. This second invoice represents the difference between the
exchange price and the full purchase price of the equipment. The balance is due
when you receive the second invoice. If you return the exchange equipment after 30
working days from the invoice date, you will be credited for the amount on the
second invoice, minus a restocking fee.
To avoid a restocking charge, please return the defective equipment within 30
days from the invoice date.