Comtech EF Data CDM-IP Quick-Start Guide - Manual (Page 20)

CDM-IP Quick Start Guide Rev. 0
Getting Started CD/CDMIPQSG.IOM
18
1.4 T ROUBLESHOOTING IP M ODULE
The CDM-IP comes with a variety of diagnostic tools to aid in identifying the traffic path
going into and out of the CDM-IP modem. This troubleshooting section shows how to
use some of these tools and also identifies several common problems encountered when
first setting up 2 CDM-IP modems. If following these troubleshooting steps fails to
resolve the problem, contact a Customer Support representative at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
(480) 333-2200 (Main Comtech EF Data Number)
(480) 333-4357 (Customer Support Desk)
(480) 333-2161 FAX
or, E-Mail can be sent to the Customer Support Department at:
[email protected]
1.4.1 E ASY C ONNECT

M ODE T ROUBLESHOOTING
Use the following troubleshooting steps if unable to successfully send traffic in
EasyConnect
.
EasyConnect
 Mode Troubleshooting
Step Problem Action
1 No Ping response from the
locally connected PC to the
CDM IP Eth
t t ICMP
a) Verify correct IP address/subnet on PC and
CDM-IP.