ARRIS TM602 User Guide - Manual (Page 69)

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Getting Battery USB Ethernet
Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary
Troubleshooting USB Problems
Follow these steps if the computer does not auto-detect the Telephony Modem us-
ing a USB connection.
Before you start, make sure that:
• You have properly installed and configured the Telephony Modem as shown
in Installing and Connecting Your Telephony Modem .
• You have installed the USB drivers as shown in Installing USB Drivers on
Your PC .
• The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1 Be sure that your computer is running either Windows 2000, Windows XP,
or Windows Vista (Windows 95, Windows 98, and Windows NT are not sup-
ported).
2 Be sure the Telephony Modem has power. The Power light should be on.
3 Push the Reset button on the back panel of the Telephony Modem, using a
pen tip or other sharp non-metallic object.
4 Disconnect the USB cable from the computer and reconnect it.
5 Restart the computer.
6 Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Telephony Modem.
b. Insert the Telephony Modem CD-ROM into you computer.
c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc-
tions carefully.
d. Reconnect the USB cable.
e. Re-install the USB driver as shown in
Installing USB Drivers on Your PC .
7 Replace the USB cable.
8 Call your cable company for help.