ARRIS TM602 User Guide - Manual (Page 67)

Home Prev Next Touchstone TM602 Telephony Modem User’s Guide 67
Getting Battery USB Ethernet
Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary
I don’t have dial tone when I pick up my phone, why?
In order for telephone service to be functional on the Telephony Modem,
telephone service must have been purchased from the service provider and
configured on your Telephony Modem. The following steps should help in
identifying the source of the problem.
• Is the Power LED lit?
– If not, check to make sure the Telephony Modem is plugged in and
the outlet has power.
– If the LED is lit, go to the next step.
• Is the Online LED lit?
– If not, check the coax connection at the Telephony Modem and the
wall. Ensure they are connected and tight. If they are and you do not
have dial tone, contact your service provider.
– If the Online LED is lit, go to the next step.
• Is the Telephone (Telephone 1 or Telephone 2) LED lit?
– If not, phone service has not been provisioned on that line. Contact
your service provider.
– If it is blinking, there is a phone off hook somewhere in the house.
Find that phone and hang it up.
– If it is lit, go to the next step
• Is the Phone plugged directly into the Telephony Modem?
– Make sure the phone is plugged into the port on the back of the Te-
lephony Modem labeled “Tel 1/2” (TM602G) or “Tel 1” (TM602A/B/H)
for line 1, and “Tel 2” for line 2.
– If so, try a different phone. Make sure the new phone is a working
phone.
– If a known good phone is used and you still don’t have dial tone, try
a different phone cable. If a new phone and cable do not restore dial
tone, call your service provider.
• Is the Telephony Modem plugged into a wall outlet?