Dimplex DF2603 - Manual (Page 14)

What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-
888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1 R 7G8.
Please have proof of purchase, catalogue/model and serial numbers available when calling.
Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material
or workmanship during (i) the 2 year limited warranty period for products other than fireplace
surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels)
and trims, you have the following rights:
• Dimplex will in its sole discretion either repair or replace such defective product or part without
charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement
is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for such product or part.
• Limited warranty service will be performed solely by dealers or service agents of Dimplex
authorized to provide limited warranty services.
• For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the
purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible for
all labour and transportation associated with repairing or replacing the product or part except as
follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser's site
where the product is located if the purchaser's site is beyond 30 miles (48 km) from the closest
service depot of Dimplex's dealer or service agent; and (ii) the purchaser is solely responsible
for providing clear access to all serviceable parts of the product.
• For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to
on-site or in-house warranty services. The purchaser is responsible for removal and
transportation of the surrounds (mantels) and trims (and any repaired or replacement product or
part) to and from the authorized dealer's or service agent's place of business. On-site or in-
home services for surrounds (mantels) and trims may be performed at the purchaser's specific
request and expense at Dimplex's then current rates for such services. Dimplex will not be
responsible for, and this limited warranty shall not include, any expense incurred for installation
or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product
or part) including, without limitation, all shipping costs and transportation costs to and from the
authorized dealer's or service agent's place of business and all labour costs. Such costs shall
be the purchaser's responsibility.
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