ILUMINARC Ilumipod™ Inground Tri-12 IP - Manual (Page 22)

Technical Information
18 Ilumipod Inground IP Series User Manual (Rev. 4)
Troubleshooting Guide
Symptom Cause(s) Action(s)
Product does not light up
Dimmer fader set to “0” Increase the value of the dimmer channel
All color faders set to “0” Increase the value of the color channels
All colors in STATIC are set to “0” Increase the values of the colors
Unit is being configured with Ilumicode Complete the configuration process.
No power Verify external power circuit and wiring
Faulty internal power supply Return for service to Iluminarc®
Faulty main control board Return for service to Iluminarc®
One LEDs does not work
Faulty LED
Return for service to Iluminarc®
Faulty LED module
Faulty LED driver Return for service to Iluminarc®
Two or more LEDs do not work
on a single module Faulty LED module Return for service to Iluminarc®
Faulty LED driver Return for service to Iluminarc®
The wrong LEDs light up when
using DMX Wrong personality Change the personality
Wrong DMX address Change the DMX address
Circuit breaker/fuse keeps
tripping/blowing Excessive circuit load Check total load on electrical circuit
Short circuit along the power wires Check for a short in the electrical wiring
Product does not respond to
DMX
Wrong DMX addressing Change DMX address
Damaged DMX cables Check DMX cables
Wrong polarity on the controller
Check polarity switch settings on the
controller
Loose DMX cables Check cable connections
Faulty DMX interface
Return for service to Iluminarc®
Faulty Display/Main board
DMX signal problems
Non DMX cables Use only DMX compatible cables
Unstable control signals Install terminator as suggested
Long cable / low level signal
Install an optically coupled DMX splitter
right after the product with the strong signal
Too many products
Install an optically coupled DMX splitter
after unit #32 or before
Interference from AC wires
Keep DMX cables separated from power
cables or fluorescent/black lights