CRU DataPort 25 Secure USB - Manual (Page 6)

RTX220 QR - Manual
Q: Why can’t I access my data when I turn on my unit?
A: If you have data on the drive, don’t panic! Barring the failure of
the hard drive your data is still intact, but is not reachable because
the drive was not formatted within this unit using the correct
Security Key. If you previously formatted the drive using a Security
Key, power off the unit and insert the correct Security Key into the
Mini-USB Security Key port on the front of the carrier. Then turn
your unit back on. When both green LEDs are lit, showing that the
drive is ready and encrypted, you should then be able to access
your data. You can then remove the Security Key and store it in a
safe location.
If you did not format the drive using a Security Key, you will need
to make a backup copy of your data and format the drive using
the correct Security Key. See Section 3 for instructions on how to
format the drive with Mac or Windows operating systems.
Q: I turned my unit off and back on and now I cannot access
my data. Why?
A: Cycling power on the DataPort 25 Secure unit will require you
to reinsert the Security Key into the Mini-USB Security Key port
before turning the unit back on, even if you have not turned your
computer off. If the unit is on, power it off and insert the correct
Security Key into the Mini-USB Security Key port on the front of
the carrier. Then turn your unit back on. When both green LEDs are
lit, showing that the drive is ready and encrypted, you should then
be able to access your data. You can then remove the Security Key
and store it in a safe location.
Q: Why can’t I use another device through the Mini-USB port
on the front of the DataPort 25 Secure carrier?
A: This port is used by the Security Key to provide the encryption key
to the unit hardware that will allow the unit to access the data on
your hard drive. It does not pass data to the drive itself. Under
no circumstances should you insert anything other than a
Security Key into the Security Key port. Though it is mechani-
cally identical to a standard Mini-USB port, inserting a Mini-USB
cable or other device into the DataPort 25 Security Key port on the
carrier can cause internal damage and potentially lead to loss of
data.
Likewise, inserting the Security Keys into any other Mini-USB port
will damage the keys and render them useless. Please only use the
Security Keys in DataPort Secure products.
If you have already tried to use another device through this port or
have inserted the Security Key into another device’s Mini-USB port,
first check to see if your Security Key still works in your DataPort
25. If it does not, please contact Technical Support.
Page 5
Q: Can I use my 128-bit encrypted hard drive in a 256-bit
enclosure, or a 256-bit encrypted hard drive in a 128-bit
enclosure?
A: No. 128-bit and 256-bit encryption are not cross-compatible.
Contacting Technical Support
Still need help? Please contact our Technical Support team through
CRU-DataPort.com. Or call us toll free at (800) 260-9800, or directly at
(360) 816-1772.