Channel Master DVR+ (7500GB16) - Manual (Page 39)

33 Troubleshooting ::
Remote
Control Issues
Recording
Issues
• Ensure the batteries are functional; when you press a button on the
remote control, the POWER button (or TV POWER button) should
light up briefly.
• Ensure the batteries are installed as indicated on the diagram inside
the battery compartment, and that you have pulled out the arrow-
shaped piece of plastic to remove it from the compartment for first
use of the remote. Old (discharged) batteries should be replaced
with (2) fresh CR2032 batteries.
• Ensure you are holding the remote control with the lens at the top of
the remote pointing directly at the front of your DVR+.
• Ensure that the IR window in the center of the DVR+ front panel is
not covered or obstructed. If your DVR+ receiver is installed in a
location without a clear line-of-sight to the remote, you can obtain
an optional IR extender; visit support .channelmaster.com for more
information on this and other accessories.
• If the remote controls your DVR+ but not your TV, then ensure the
remote is set up correctly to control your TV (see pages 11-13). You
will need to do this whenever you change batteries.
• Your DVR+ receiver must be powered on or in standby mode when a
program or event is scheduled for it to be recorded.
• If your external disk cannot be detected by DVR+ software or is not
working correctly, first try the Check Disk option on the DVR Setup
submenu of the DVR menu. This will reboot the drive.
• If you would like to keep more recordings than there is space on
internal memory, consider purchasing a USB external hard-disk
drive for additional storage and connecting it to one of the USB ports
on your DVR+ rear panel (see page 4). When an external drive is
connected, additional DVR features are made available such as
recording two programs at once and pausing live TV.
• View issues causing DVR timers to fail (such as insufficient tuners,
recording capacity or signal strength) by pressing the MENU button,
highlighting and selecting the DVR menu, then Recording History.
• Verify that event timers are set as DVR timers, not as Reminder
timers. Confirm an event recording is set up by looking for a red
triangle on the corner of the guide listing for the event.
• Verify that there is sufficient storage space for your recordings. You
can delete any watched recordings to save space.
• To enable simultaneous recording of programs on two different
channels, connect an external USB hard-disk drive. For more details,
visit www.channelmaster.com.
• If your network equipment appears to be working correctly, but
you still cannot access the Internet from devices connected to the
network, contact your Internet service provider for assistance.
• To enjoy high-quality video streaming from online applications such
as VUDU, a 2 Mbps minimum connection speed is recommended. If
you are not sure of your connection speed, check with your Internet
service provider.