Channel Master DVR+ (7500GB16) - Manual (Page 43)

37 FCC, Warranty, OSS ::
Limited Warranty Period:
CHANNEL MASTER DVR+ has a limited (1) year Warranty from the original purchase date with
a valid proof of purchase from an authorized retailer. A sales receipt or other document showing
that you purchased the product is considered proof of purchase. Certain limitations and exclusions
apply.
What is covered by this limited warranty?
CHANNEL MASTER warrants the original CHANNEL MASTER branded product hardware and
accessories contained in the original packaging against defects in materials and workmanship
when used normally in accordance with CHANNEL MASTER’s published guidelines for a period
of (1) year from the date of original purchase by the end-user purchaser. CHANNEL MASTER’s
guidelines include but are not limited to information contained in technical specifications, user
manuals and service communications. (90) Days of complimentary software/user support is
also included in this Warranty, software and user support outside of (90) days will be subject to
additional charges. This Warranty is valid only in the United States and Canada.
What is NOT covered by this limited warranty?
This Warranty does not apply to any non- CHANNEL MASTER branded hardware products or
any software and data services, even if packaged or sold with CHANNEL MASTER hardware.
Manufacturers, suppliers, or publishers, other than CHANNEL MASTER, may provide their own
warranties to you but CHANNEL MASTER, in so far as permitted by law, provides their products
“AS IS”. Software distributed by CHANNEL MASTER with or without the CHANNEL MASTER
brand (including, but not limited to system software) is not covered by this Warranty. Please refer
to the licensing agreement accompanying the software for details of your rights with respect to its
use. CHANNEL MASTER does not warrant that the operation of the CHANNEL MASTER product
will be uninterrupted or error-free. CHANNEL MASTER is not responsible for damage arising from
failure to follow instructions relating to CHANNEL MASTER’s product use. Shipping charges to
return products under warranty back to CHANNEL MASTER is not covered.
How to Obtain Warranty Service?
Consumers with a valid proof of purchase from an authorized retailer can return any In-Warranty
CHANNEL MASTER product to the Warranty department for repair or replacement. For In-
Warranty service the consumer must email Technical Support and request an RMA number in
order to return the product. The returned product must have the RMA number visible on the box
and must include the bill of sale showing the unit is within the warranty period. If the unit is found
to be defective under our Warranty Policy CHANNEL MASTER will repair or replace the item at
no charge. Products outside of the warranty period should not be returned to CHANNEL MASTER
with the exception of any product requested by Technical Support to be accessed for quality
assurance purposes. Technical Support: [email protected]
GENERAL TERMS:
1.1 Subject to the provisions of this Warranty, CHANNEL MASTER warrants that the equipment
described in Paragraph 1.2 will conform to our specifications in all material respect and that the
equipment will be free from material defects in materials and workmanship during the Limited
Warranty period.
1.2 This Warranty applies to all original purchases by consumers of CHANNEL MASTER products
(“Equipment”). The warranties set forth herein are not transferable. 1.3 The Effective period of
this Warranty will start on the date of purchase of the Equipment from an authorized retailer and
will end, for the Equipment, (1) year later (for all hardware and components). Software is not
covered even if packed or sold with CHANNEL MASTER hardware, unless otherwise expressed
or provided herein (in each case the “Warranty Period”).
The following Limited Warranty applies to DVR+