StorCase Technology DS550 - Manual (Page 2)

StorCase Technology, Inc. D89-0000-0187 Rev. A04
2 S30A110
STORCASE TECHNOLOGY, Incorporated (“StorCase”) warrants that its products will be free from defects in material and
workmanship, subject to the conditions and limitations set forth below. StorCase will, at its option, either repair or replace any part
of its product that proves defective by reason of improper workmanship or materials. Repair parts or replacement products will be
provided by StorCase on an exchange basis, and will be either new or reconditioned to be functionally equivalent to new.
This warranty does not cover any product damage that results from accident, abuse, misuse, natural or personal disaster, external
power surge or failure, or any unauthorized disassembly, repair or modification. StorCase will not be responsible for any software,
firmware or other customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for a period of seven (7) years from the original
date of purchase from StorCase or its authorized reseller: all Data Express ® removable device enclosures and all StorCase interface
cables and accessories specifically intended for use with these products. Data Silo ® , Data Stacker ® and InfoStation ® products are
covered by this warranty for a period of seven (7) years, excepting the RAID controller, power supply, fan and blower components, which
are covered by the three-year warranty described below.
Three-Year Warranty: The following StorCase products are covered by this warranty for a period of three (3) years from the original
date of purchase from StorCase or its authorized reseller: all Rhino ® JR external expansion chassis, all RhinoJR removable drive
enclosures, and all RAID controller modules. In addition, the following components of the Data Express, Data Silo, Data Stacker,
InfoStation products are subject to warranty for a period of three (3) years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized StorCase dealer or distributor, or, with prior
StorCase approval, to the StorCase factory service center.
For defective products returned directly to StorCase, a Return Material Authorization (“RMA”) number must be obtained by calling
StorCase Customer Service at (714) 445-3455. The RMA number must be prominently displayed on the outside of the return package.
Shipments must be freight-prepaid and insured, and must include the product serial number, a detailed description of the problem
experienced, and proof of the original retail purchase date. Products must be properly packaged to prevent damage in transit. Damage
resulting from improper packaging will not be covered by this warranty. The StorCase factory service center is located at 17650
Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.
Free Technical Support
StorCase provides free technical support. If you experience any difficulty during the installation or subsequent use of a StorCase
product, please contact StorCase’s Technical Support Department prior to servicing your system. This warranty covers only repair
or replacement of defective StorCase products, as described above. StorCase is not liable for, and does not cover under warranty, any
costs associated with servicing and/or installation of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 438-1858 or toll-free at (888) 435-5460 (U.S. and Canada only).
StorCase European Technical Support can be reached in the U.K. at +44 (0) 1932 738900.
Disclaimers
The foregoing is the complete warranty for the products identified above and supersedes all other warranties and
representations, whether oral or written. StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness
for a particular purpose. In no event will StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other incidental or consequential damages arising
from the purchase, use or inability to use a StorCase product, even if StorCase has been advised of the possibility of such
damages.
Copyright © 2004 StorCase Technology. All rights reserved. All registered trademarks are the property of StorCase
Technology. All other logos and trademarks are properties of their respective companies.
LIMITED WARRANTY