ParkZone PKZ5180 - Manual (Page 20)

En
Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that
the Products purchased (the “Product”) will be free from defects
in materials and workmanship at the date of purchase by the
Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty
without notice and disclaims all other warranties, express or
implied. (a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR REPLACEMENT
AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE PURCHASER. This warranty covers only those Products
purchased from an authorized Horizon dealer. Third party
transactions are not covered by this warranty. Proof of purchase is
required for warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES
THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT
WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S
INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be
that Horizon will, at its option, (i) repair or (ii) replace, any Product
determined by Horizon to be defective. In the event of a defect,
these are the Purchaser’s exclusive remedies.
Horizon reserves the right to inspect any and all equipment
involved in a warranty claim. Repair or replacement decisions are
at the sole discretion of Horizon. This warranty does not cover
cosmetic damage or damage due to acts of God, accident, misuse,
abuse, negligence, commercial use, or modification of or to any
part of the Product. This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted repair
by anyone other than Horizon.
Return of any goods by Purchaser must be approved in writing by
Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted. As
Horizon has no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or assembly, the
user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised to
return this Product immediately in new and unused condition to
the place of purchase.
Law: These Terms are governed by Illinois law (without regard to
conflict of law principals).
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for
a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request is available at
www.horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete name,
street address, email address and phone number where you can
be reached during business days, your RMA number, a list of the
included items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales receipt
must also be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on the outside
of the shipping carton.
Notice: Do not ship batteries to Horizon Hobby. If you have any
issue with a battery, please contact the appropriate Horizon
Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or
replaced free of charge. Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for repair you are
agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for return
freight. Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. If you choose
to pay by credit card, please include your credit card number and
expiration date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of accordingly.
Please note: non-warranty repair is only available on electronics
and model engines.
Notice: Do not ship batteries to Horizon Hobby. If you have any
issue with a battery, please contact the appropriate Horizon
Product Support office.
19