Go Power! GP-SW1000 - Manual (Page 22)

GPSW-1000/2000/3000
___________________________________________________________
22
1. Call your Go Power!™ Technical Support team (1-866-247-6527).
2. Return defective product to place of purchase.
9.2.1 End Users
Contact your sales representative or Dealer and discuss the problem. Often the
sales representative can troubleshoot common scenarios. If applicable, warranty
will be handled between the End User and the Dealer. Go Power!
TM
will only
accept returned items from an End User as a last resort. If you are unable to
contact the Dealer, or the Dealer refuses to provide service, please contact Go
Power!
TM
directly.
9.2.2 Dealers
Dealers will handle warranty either through their supplier or Go Power!
TM
if they
qualify as a Purchaser.
9.2.3 Units bought directly from Go Power!
The Purchaser will return the product, freight prepaid, to Go Power! TM You must
obtain a Return Material Authorization (RMA) number from Go Power! TM before
returning a product. The RMA number MUST be clearly indicated on the outside
of the box.
Items received without an RMA number will be refused.
9.2.3 Additional Information
Unless approved by Go Power! TM management, all product shipped collect to Go
Power!
TM
will be refused.
Test items or items that are not under warranty, or units that are not defective,
will be charged a minimum bench charge of ($50.00 US) plus taxes and shipping.
A 15% restocking charge will be applied on goods returned and accepted as
“new” stock.
9.4 Out of Warranty Items
Go Power! TM electronic products are non-repairable, Go Power!! does not
perform repairs on its products nor does it contract out those repairs to a third
party. Go Power!
TM
does not supply schematics or replacement parts for any of
its electronic products.