Eagle Tree EagleEyes FPV Station User Manual
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Copyright © 2010-2014 Eagle Tree Systems, LLC
http://www.eagletreesystems.com
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Troubleshooting
Below is a list of problems that may be encountered, and steps to remedy them. If your particular issue is not addressed by the below, click on the
Support tab a
for easy options for getting answers to your questions, 24 hours a day.
Issue: I am seeing lines in my video when using the EagleEyes with my tracking antenna. I have the EagleEyes and my Video Receiver(s)
powered with the same battery.
Solution : Noise can be generated by the servos, which passes through the EagleEyes power connector to the power input of the receiver(s).
Some receivers filter this noise, but some do not. If you are seeing video lines, any one of the following should fix the problem:
a)
Use a low cost “LC” filter with your single battery, such as the DPCAV.COM PSF-001 filter. The filter should be installed in the power
cord, between the EagleEyes and the Receiver(s).
b) Use separate batteries to power the EagleEyes and the Receiver(s).
c)
Use short, high quality RCA cables. We have received many reports that this completely resolves the issue, with no separate battery or
filter needed, and our own tests have confirmed this.
Issue: My EagleEyes is in diversity mode, but it is switching from a better channel to a worse channel, or is switching between two good video
channels.
Solution: Reduce the diversity sensitivity, as described in the Diversity section above
Solution: If you are using the OSD Pro, try adjusting your “Black level” setting in the OSD Pro on-screen settings to a higher value, and/or try
reducing your “White Level” setting to a lower value. Normally, a black level of 4 or higher and a white level of 7 or lower should not cause this
issue.
Issue: I am using the EagleEyes with the Vector or OSD Pro, but I am having trouble getting tracking or telemetry
Solution: Make sure that you have installed the latest software and firmware version, as described in the “Firmware Updates” section above, and
that you have update both your OSD and EagleEyes with the firmware contained in that software version.
Solution: Make sure telemetry is being received by the EagleEyes – the “Telemetry” LED should be flashing if telemetry is being received by the
EagleEyes
Solution: Make sure that the OSD and video transmitter are functioning. These must be powered for tracking or telemetry to work, as the OSD
inserts the telemetry signals in the video.
Issue: The telemetry LED is not flashing.
Solution: Check to make sure that telemetry is enabled in the EagleEyes configuration menu in the OSD on-screen menus or software.
Solution: (OSD Pro Only) Check to make sure that your OSD Pro is not configured to “Narrow Mode” in the OSD Display onscreen menu. If you
have changed the OSD Pro to “Narrow Screen” mode prior to having your EagleEyes fully configured, you’ll need to switch the OSD Pro back to
“Normal Mode”, and then, after confirming the telemetry LED is flashing, switch the OSD Pro back to “Narrow Screen” if desired. Then, confirm
the telemetry LED is still flashing.
Issue: Tracking is not correctly following my model
Solution: Make sure telemetry is being received by the EagleEyes – the “Telemetry” LED should be flashing if telemetry is being received by the
EagleEyes
Solution: Make sure you have calibrated the antenna correctly.
Solution: Make sure that the GPS has a position fix. If the GPS loses its fix, the antenna will stop moving. The telemetry light on the EagleEyes will
continue to flash in this case, but the antenna will not move.
Solution: If the tracker is moving, but not pointing the antenna at your model, make sure you have set the “Pan Zero Angle” at your field, as
described in the Tracking Function section above.
Issue: When using the tracking function, the tracker suddenly stops moving
Solution: make sure telemetry is working correctly – the “Telemetry” LED should be flashing if telemetry is being received by the EagleEyes
Solution: Make sure that the GPS has a position fix. If the GPS loses its fix, the antenna will stop moving. The telemetry light on the EagleEyes will
continue to flash in this case, but the antenna will not move.
Solution: If the tracker stops moving (and returns to the “off” position) for about 20 seconds, then starts moving again, the on-board regulator may
be overheating. This should never happen with standard sized servos, or even with very large servos that are not binding. If the regulator is
overheating, one solution is to reduce the voltage supplied to the barrel connector. The higher the voltage, the more heat the regulator will generate.
Also, check to make sure that your servos are not binding. If the antenna is out of balance on the mount, and is very large, the servos may be
constantly binding. If these solutions do not solve your problem, there is a relatively simple hardware change you can make, that may solve your
issue. Please open a support web ticket with us, a
nd we will send you the information for this.
Issue: The software “hangs” when I connect my EagleEyes to USB.
Solution: make sure that you have connected the EagleEyes to USB before inserting the barrel power connector (if barrel power is being used) for
proper operation of the USB function.
Issue: I am getting a firmware update error when I try to update the EagleEyes firmware
Solution: With some PC’s, it may be necessary to power the EagleEyes via the barrel connector when it is connected to USB, for firmware update.
If a firmware update error is generated in the software, please repeat the firmware update procedure with power connected to the barrel connector.
Specifications
Two video inputs -NTSC/PAL, using your video receivers of any frequency. Video Input 2 is adjustable to match Video Input 1. Note that only
one input needs to be used, if you are not using the Diversity feature.