Bullard T4 - Manual (Page 4)

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Service
If your Bullard Thermal Imager is not performing properly, contact your
local Bullard distributor where you purchased the unit. Describe the problem
to the Bullard dealer as completely as possible. For your convenience, your
local distributor will try to help you diagnose or correct the problem over the
phone. Before returning your Bullard Thermal Imager, you should verify with
your local distributor if the product should be returned to Bullard. Your local
dealer and Bullard Customer Service will provide you with written permission
and a return authorization number.
If the return is a non-warranty repair, your local distributor will provide
you with a repair invoice estimate. To authorize repair, you must provide
a purchase order to your distributor for the amount of the estimate. Once
Bullard or a local distributor authorizes your repair, they will issue you a
return authorization number so that you can return the unit to the Bullard
service station. Bullard will repair the unit and ship it from our service
station within 48 business hours. If the cost of repairs exceeds the stated
quote by more than 15% or by more than 100 Euro, a Bullard representative
will re-estimate your repair and your local distributor will contact you for
authorization to complete repairs. After repairs are completed and the goods
have been returned to you, the local distributor will invoice you for the actual
repair amount.
NOTE
Do not attempt to disassemble the sealed case of your Bullard
T4MAX Thermal Imager. If the unit is not functioning properly, return
it to Bullard (as described in the Service section) for evaluation.
Disassembling the unit voids all warranties.
Prior to returning your Thermal Imager, decontaminate and clean your
Thermal Imager to remove any hazardous or contaminated materials
that may have settled on the product during use. Laws and/or shipping
regulations prohibit the shipment of hazardous or contaminated materials.
Products suspected of contamination will be professionally decontaminated
at the customer’s expense.
Returned products will be inspected upon return to the Bullard facility. If
the repair is under warranty, Bullard will repair the unit and ship it from our
factory within 48 business hours.
Warranty
Bullard warrants to the original purchaser that the Bullard T4MAX and all
features/accessories installed in the unit are free of defects in materials and
workmanship under intended use and service for a period of two (2) years
from date of manufacture. Bullard’s obligation under this warranty is limited
to repairing or replacing, at Bullard’s option, articles that are returned within
the warranty period and that, after examination, are shown to Bullard’s
satisfaction to be defective, subject to the following limitations:
a) Article must be returned to Bullard with shipping charges prepaid.
b) Article must not be altered from its original configuration.
c) Article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered
under warranty for a ninety (90) day period from the date of purchase.
These items include:
• Straps
• Display covers
e) Warranty period for batteries is 1 year from manufacturing date
indicated on battery
Bullard provides a limited lifetime warranty on the T4MAX outer shell. This
warrants that the outer shell is free of defects in materials and workmanship
under intended use and service for the original purchaser. Bullard’s
obligation under this warranty is limited to repairing or replacing, at Bullard’s
option, articles that after examination are shown to Bullard’s satisfaction to
be defective, subject to the following limitations:
1. Article must not be altered from its original configuration.
2. Article must not have been misused, abused, or damaged in transport.
3. When the outer shell is obsolete and Bullard no longer stocks the part, the
limited lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other
indirect, incidental, consequential or special costs, expenses or damages
incurred by the purchaser, notwithstanding that Bullard has been advised of
the possibility of such damages.
Any implied warranties, including warranties of merchantability and fitness
for a particular purpose, are limited in duration to two (2) years from the
date of manufacture of this.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or allow limitations on how long an implied warranty
lasts, so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may have other rights which
vary from state to state.