Avalue ESM-CDV User Manual
Page 3
ESM-CDV User
’s Manual
ESM-CDV User
’s Manual 3
A Message to the Customer
Avalue Customer Services
Each and every Avalue’s product is built to the most exacting specifications to ensure
reliable performance in the harsh and demanding conditions typical of industrial
environments. Whether your new Avalue device is destined for the laboratory or the factory
floor, you can be assured that your product will provide the reliability and ease of operation
for which the name Avalue has come to be known.
Your satisfaction is our primary concern. Here is a guide to Avalue’s customer services. To
ensure you get the full benefit of our services, please follow the instructions below carefully.
Technical Support
We want you to get the maximum performance from your products. So if you run into
technical difficulties, we are here to help. For the most frequently asked questions, you can
easily find answers in your product documentation. These answers are normally a lot more
detailed than the ones we can give over the phone. So please consult the user’s manual
first.
To receive the latest version of the user’s manual; please visit our Web site at:
Product Warranty
Avalue warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by people
other than repair personnel authorized by Avalue, or that have been subject of misuse,
abuse, accident or improper installation. Avalue assumes no liability under the terms of this
warranty as a consequence of such events. Because of Avalue’s high quality-control
standards and rigorous testing, most of our customers never need to use our repair service.
If any of Avalue’s products is defective, it will be repaired or replaced at no charge during
the warranty period. For out-of-warranty repairs, you will be billed according to the cost of
replacement materials, service time, and freight. Please consult your dealer for more
details. If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU type and
speed, Avalue’s products model name, hardware & BIOS revision number, other
hardware and software used, etc.) Note anything abnormal and list any on-screen
messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any
helpful information available.