Canon DIM-521A - Manual (Page 99)

99
E
Macintosh
Troubleshooting
This topic explains some of the causes for and solutions to problems with the
software.
? Cannot download images, camcorder is not recognized when the
camcorder is connected via the USB interface.
➜ Computer does not support the USB interface.
The USB interface is not supported for computers not in compliance with
the following requirements. Acquire the necessary system to use the USB
interface.
Requirements: Genuine Apple Computer brand computer with a built-in
USB interface.
➜ There is no memory card in the camcorder.
Insert a memory card into the camcorder.
➜ The camcorder is not set to the correct mode.
Slide the POWER switch to PLAY (VCR) and the TAPE/CARD switch to
CARD.
➜ Camcorder is not correctly connected to the computer.
Read Connecting the Camcorder to a Computer ( 64) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.
➜ If you are experiencing operational problems, detach the USB cable
from the camcorder and computer and terminate the connection.
Restart the computer and then reconnect the camcorder.
? Image files or folders do not appear in ImageBrowser.
➜ The image files may not be updated. In such case, click the [View]
menu and select [Refresh].