Canon DIM-521A - Manual (Page 58)

58
Troubleshooting
? Cannot download images, camcorder is not recognized when the
camcorder is connected via the USB interface.
➜ Computer does not support the USB interface.
The USB interface is not supported for computers not in compliance with
the following requirements. Acquire the necessary system to use the USB
interface.
Requirements: Built-in USB interface on a system preinstalled with one of
Windows 98/Windows Me/ Windows 2000/ Windows XP.
➜ There is no memory card in the camcorder.
Insert a memory card into the camcorder.
➜ The camcorder is not set to the correct mode.
Slide the POWER switch to PLAY (VCR) and the TAPE/CARD switch to
CARD.
➜ Camcorder is not correctly connected to the computer.
Read Connecting the Camcorder to a Computer ( 16) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.
➜ If you are experiencing operational problems, detach the USB cable
from the camcorder and computer and terminate the connection.
Restart the computer and then reconnect the camcorder.
➜ TWAIN Driver or WIA Driver is not installed properly.
First uninstall the TWAIN Driver/WIA Driver, then reinstall the driver from
the DIGITAL VIDEO SOLUTION DISK (remove the check marks from the
other programs when prompted to select the programs to be installed). For
uninstalling refer to Installing the TWAIN Driver/WIA Driver (
14). For
installing refer to Uninstalling the TWAIN Driver/WIA Driver ( 53).
? Cannot install the TWAIN Driver, WIA Driver correctly.
➜ Does the system have a built-in USB port and did it come with
Windows 98 (First or Second Edition), Windows Me, Windows 2000,
or Windows XP preinstalled?
➜ Is the camcorder correctly connected to the computer?
➜ Are you using the AC power adapter to power the camcorder?
If the Problem Is Not Mentioned Above
If the USB TWAIN Driver/USB WIA Driver has not correctly installed,
Windows may not recognize the driver. Uninstall the driver according to
the instructions (
53) and reinstall the driver.