Reporting safety defects in the united states, In canada, Reporting safety defects in the – Ram Trucks 2013 3500 - User Guide User Manual
Page 188: United states, Customer assistance
REPORTING SAFETY DEFECTS IN THE UNITED STATES
• If you believe that your vehicle has a defect that could cause a collision or cause
injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the manufacturer.
• If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your authorized dealer and the manufacturer.
• To contact NHTSA, you may either call the Auto Safety Hotline toll free at
1–888–327–4236 (TTY: 1–800–424–9153), or go to http://www.safercar.gov; or
write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a safety defect, you should contact the
Customer Service Department immediately. Canadian customers who wish to
report a safety defect to the Canadian government should contact Transport
Canada, Motor Vehicle Defect Investigations and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/eng/roadsafety/safedrivers-childsafety-index-53.htm
• French Canadian customers who wish to report a safety defect to the Canadian
government should contact Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/
CUSTOMER ASSISTANCE
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