Vermont Casting 2550 - Manual (Page 36)

Warranty
Limited 3 Year Warranty
CFM Specialty Home Products warrants that this woodburning
stove will be free of defects in material and workmanship for a
period of three years from the date you receive it, except that the
catalyst, thermostat assembly, handles, glass door panels, ce-
ment, and gasketing shall be warranted as described below.
CFM Specialty Home Products will repair or replace, at its option,
any part found to be defective upon inspection by a Vermont Castings,
Authorized Dealer. The customer must return the defective part or the
stove, with shipping prepaid, to the Authorized Dealer or pay for any
Authorized Dealer in-home travel fees or service charges for in-home
repair work. It is the dealerʼs option whether the repair work will be
done in the customerʼs home or in the dealerʼs shop. If, upon inspec-
tion, the damage is found to be the fault of the manufacturer, repairs will
be authorized at no charge to the customer for parts and/or labor.
Any woodburning stove or part thereof that is repaired or re-
placed during the limited warranty period will be warranted under the
terms of the limited warranty for a period not to exceed the remaining
term of the original limited warranty or six (6) months, whichever is
longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to be free
of defects in material and workmanship for a period of one year from
the date you receive it: The thermostat assembly, handles, glass door
panels, cement, and gasketing. Any of these items found to be defec-
tive will be repaired or replaced at no charge, upon the return of the part
with postage prepaid to a Vermont Castings Authorized Dealer.
Any part repaired or replaced during the limited warranty period
will be warranted under the terms of the limited warranty for a period not
to exceed the remaining term of the original limited warranty or six (6)
months, whichever is longer.
Limited Catalyst Warranty
The catalyst will be warranted for a six year period as follows: If the
original catalyst or a replacement catalyst proves defective or ceases to
maintain 70% of its particulate emission reduction activity (as measured
by an approved testing procedure) within 24 months from the date the
stove is received, the catalyst itself will be replaced free.
From 25 - 72 months a pro-rated credit will be allowed against a
replacement catalyst and the cost of labor necessary for its installation
at the time of replacement.
For stove purchases made after June 30, 1990, a third year
(25 - 36 months) of no charge replacement will be made when combus-
tor failure is due to thermal degradation of the substrate (crumbling of
ceramic material). The customer must pay for any in-home travel fees,
service charges, or transportation costs for returning the stove to the
Authorized Dealer.
Amount of Time Credit Towards
Since Purchase Replacement Cost
0 - 24 months 100%
25 - 36 months 50 %
37 - 48 months 30%
49 - 60 months 20%
61 - 72 months 10%
Any replacement catalyst will be warranted under the terms of the
catalyst warranty for the remaining term of the original warranty. The
purchaser must provide the following information in order to receive a
replacement catalyst under the terms of this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding determi-
nation of failure.
5. In addition, the owner must return the failed catalyst.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original retail
purchase is required.
2. This warranty does not cover misuse of the stove. Misuse
includes overfiring which will result if the stove is used in such a manner
as to cause one or more of the plates to glow red. Overfiring can be
identified later by warped plates and areas where the paint pigment
has burned off. Overfiring in enamel fireplaces is identified by bub-
bling, cracking, chipping and discoloration of the porcelain enamel
finish. CFM Specialty Home Products offers no warranty on chipping of
enamel surfaces. Inspect your woodburning stove prior to accepting it
for any damage to the enamel.
3. This warranty does not cover misuse of the stove as described in
the Ownerʼs Guide, nor does it cover an stove which has been modified
unless authorized by a CFM Specialty Home Products representative in
writing. This warranty does not cover damage to the stove caused by
burning salt saturated wood, chemically treated wood, or any fuel not
recommended in the Ownerʼs Guide.
4. This warranty does not cover a stove repaired by someone other
than a Vermont Castings Authorized Dealer.
5. Damage to the unit while in transit is not covered by this warranty
but is subject to a claim against the common carrier. Contact Vermont
Castings Authorized Dealer from whom you purchased your stove or
CFM Specialty Home Products if the purchase was direct. (Do not
operate the stove as this may negate the ability to process the claim
with the carrier.)
6. Claims are not valid where the installation does not conform to lo-
cal building and fire codes or, in their absence, to the recommendations
in our Ownerʼs Guide.
7. The salt air environment of coastal areas, or a high-humidity
environment, can be corrosive to the porcelain enamel finish. These
conditions can cause rusting of the cast iron beneath the porcelain
enamel finish, which will cause the porcelain enamel finish to flake off.
This warranty does not cover damage caused by a salt air or high-hu-
midity environment.
8. CFM Specialty Home Products shall have no obligation to en-
hance or update any unit once manufactured.
IN NO EVENT SHALL CFM SPECIALTY HOME PRODUCTS BE
LIABLE FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. ALL
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE DURA-
TION OF THIS WRITTEN WARRANTY. THIS WARRANTY SUPER-
CEDES ALL OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of inciden-
tial and consequential damages or limitations on how long an implied
warranty lasts, so the above limitations may not apply to you. This war-
ranty gives you specific rights and you may have other rights which vary
from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should
contact a Vermont Castings Authorized Dealer or CFM Specialty Home
Products if the purchase was direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation,
mode of operation when defect was noted.
A warranty claim will then start in process. CFM Specialty Home
Products reserves the right to withhold final approval of a warranty claim
pending a visual inspection of the defect by authorized representatives.