Interlogix Simon XTi CDMA Module V4 - Manual (Page 4)

Servers
Connecting… In the process of connecting to
Alarm.com
Updating… Updating Signal Level
In addition, some of the information can be retrieved on the
Simon XT via long key presses from the keypad. Press and
hold the following panel keys for 10 seconds to display the given
information on the panel display. Most messages are displayed
for less than 30 seconds but can be cut short by pressing the
# Key for 10 seconds.
Table 2: Diagnostic key presses
1 Key
10-digit module serial number. This number is needed to
create the Alarm.com customer account.
2 Key Module firmware version. (e.g. 4170b)
3 Key 15-digit SIM number. You may be asked for this number by
a technical support representative to verify that the
module was activated on the CDMA network.
5 Key Wireless signal strength level and module status or error, if
any (see “CDMA Status and Signal Level” below). This key
also used to force the module to read the signal level.
6 Key
Battery voltage as read by the module, to two decimal
places, and the AC power status. (e.g. Battery: 6.79v, AC
Power OK)
8 Key
The CDMA Frequency at which the radio is currently
connected. “High” = 1900 MHz, “Low” = 850 MHz.
Troubleshooting: LEDs
Status LEDs indicate network and module status. Figure 4 below
shows the location of the status LEDs on the CDMA module.
Figure 4: Status LEDs
Table 3 below describes the LED functions.
Table 3: LED functions
LED
Function
L1 Error LED. Flashes 1 to 8 times in an 8-second interval to indicate
a specific error. See Table 4 below for errors and common fixes.
L2 Panel Communication and Z-Wave status messages. Flashes
every time the module communicates with the panel and flashes
in patterns to indicate Z-Wave status.
L3 CDMA Communication. Flashes every time the CDMA signal level is
checked and when packets are exchanged with Alarm.com.
L4 CDMA Signal Level. Flashes 0 to 5 times to indicate signal strength,
or toggles on/off slowly when communicating with Alarm.com
servers.
L5 Z-Wave Error LED. See Table 4 below for error descriptions.
LED Details
LED L1 (red)
L1 flashes when there is an error. The number of flashes indicates
the error number. If there are two or more errors at the same time,
the errors will flash one after the other. The LED will stay off for at
least four seconds between errors.
Table 4: Errors flashed on L1 (red)
Number of
Flashes
Error and Solution
1
Module cannot communicate with the panel. Perform
a power cycle on the panel. If the error persists lift the
module out of the panel and re-insert it. If the error is
still observed try a different module. Finally, if that does
not fix the problem try a different panel.
2 then 4
The module provisioning process could not be
completed.
2 then 5
The module provisioning process could not be
completed because the module is currently roaming
on the carrier’s network.
3
The module is trying to register on the CDMA network.
If it persists for more than a few minutes, the module is
having problems registering. Check L4 for signal level.
If signal level is lower than 2 “bars”, change the panel’s
location or use a remote antenna option.
4
The module is registered on the CDMA network but
could not connect with Alarm.com. Contact
Alarm.com Technical Support.
5
Radio portion of the module is not working correctly. If
this persists for more than a few minutes the module
may need to be replaced. This error is extremely rare
so verify that the module is flashing 5 times.
6
This is an error only if it persists for more than a
minute. Otherwise, it’s just an indication that the
module is fixing an unusual condition regarding
communication with the CDMA network.
7 The module is not compatible with this panel type.
Please insert a compatible module.
8 If it persists, the account may have been set up
incorrectly. Contact Alarm.com Technical Support. You
will be asked to check the serial number of the module.
L5
L1 L2 L3 L4
LED L2 (yellow)
L2 flashes with every communication between the module and
the panel. Normal pattern calls for a series of quick flashes every
two seconds in Idle Mode or four seconds in PowerSave Mode.
4 Simon XT/XTi CDMA Module V4 Installation Instructions