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1 preliminary steps – Compaq V300 User Manual

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Troubleshooting

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM

Part Number: 128679-006 File name: Ch02

The following table describes the troubleshooting actions:

If You Want To:

Then Run:

Check for POST error
messages

POST

Perform any of the following:

Check the system
configuration

Set the system power
management parameters

Return the system to its
original configuration

Check system configuration
of installed devices

Computer Setup

2.1 Preliminary Steps

IMPORTANT:

Use AC power when running POST or Computer

Setup. A low battery condition could initiate Hibernation and
interrupt the test.

Before running POST, complete the following steps:

1. Obtain established passwords. If you must clear the passwords, go to

Section 2.2.

2. Ensure that the battery pack is installed in the computer and the

power cord is connected to the computer and plugged into an AC
power source.

3. Turn on the computer.

4. If a power-on password has been established, type the password and

press

Enter

.

5. Run Computer Setup (Section 2.5). If a Setup password has been

established, type the password and press Enter.

6. Turn off the computer and all external devices.

7. Disconnect external devices that you do not want to test. If you want

to use the printer to log error messages, leave it connected to the
computer.