VTech 900I - Manual (Page 21)

0RBIFFIGULTY WARRANTY STATEMENT
THE HANDSET DOES NOT RING
WHEN you RECEIVE A CALL.
• Make sure you have the handset ringer
activated.
• Make sure the telephone line cord is
plugged firmly into the base unit and
the telephone jack. Make sure the
po\wer cord is plugged in.
• You may be too far from the base unit.
• You may have too many extension
phones on your telephone line to allow
all of them to ring. Try unplugging
some of the other phones.
YOUR CALLER FADES IN AND OUT.
You may be nearly out of range. Move
closer, or relocate the base.
YOU HEAR OTHER CALLS WHILE
USING YOUR PHONE.
• Replace the handset in the base
cradle, wait a few moments and try
again.
• Disconnect your base unit from the
telephone jack, and plug in a regular
telephone. If you still hear other calls,
the problem is probably in your wiring
or local service. Call your local
telephone company.
YOU HEAR NOISE IN THE
HANDSET, AND NONE OF THE
KEYS OR BUTTONS WORK.
• Make sure the power cord is plugged
in.
• Your base unit and handset may not
be operating on the same channel or
security code. Place the handset in
the cradle fora few moments to reload
the security code and reset the
channel.
COMMON CURE FOR ELECTRONIC
EQUIPMENT
Electronics, like people, can sometimes
get confused. If the unit does not seem
to be responding normally, then try
putting the handset in the cradle to re­
initialize the unit. If it still does not seem
to respond after doing this a few times,
do the following (in the order listed):
1. Disconnect the power to the base.
2. Disconnect the handset battery.
3. Wait a few minutes.
4. Connect power to the base.
5. Connect the handset battery.
6. Put the handset in the base to
reinitialize.
WHAT DOES OUR WARRANTY
COVER?
• Any defect in material or workmanship.
FOR HOW LONG AFTER THE
ORIGINAL PURCHASE?
• One Year.
WHAT WILL VTECH DO?
• At our option, repair or replace your
unit.
HOW DO I SEND MY UNIT, IN OR
OUT OF WARRANTY?
•In the US, call VTECH
Communications customer service for
Return Authorization at:
1-800-624-5688
IF YOU PURCHASED YOUR
TELEPHONE IN CANADA
Please call: 1-800-267-7377
• Properly pack your unit. Include any
cables & accessories which were
originally provided with the product.
We recommend using the original
carton and packing materials.
• Include in the package a copy of the
sales receipt or other evidence of
date of original purchase (If the unit
was purchased within the last twelve
months).
• Print you name and address, along
with a description of the defect, and
include this in the package.
• Include payment for any service or
repair not covered by warranty, as
determined by VTECH Communica­
tions or VTECH Electronics Canada
Ltd.
> In the US, ship the unit via UPS
Insured, or equivalent to:
VTECH COMMUNICATIONS
8770 SW Nimbus Avenue
Beaverton, Oregon 97008
Ship to: VTECH ELECTRONICS
200-7671 Alderbridge Way
Richmond, BC V6X 1Z9
VTECH ASSUMES NO
RESPONSIBILITY FOR UNITS
RETURNED
WITHOUT PRIOR RETURN
AUTHORIZATION.
WHAT DOES OUR WARRANTY NOT
COVER?
• Batteries
• Damage from misuse, neglect, or acts
of nature (lightning, floods, power
surges, etc.)
• Products which may have been
modified or incorporated into other
products
• Products purchased outside the USA
• Products serviced by the owner or
a service facility not expressly
authorized by VTECH Communica­
tions
•Products purchased more than 12
months from current date
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