Before calling for service (cont.), Wash cycle time is longer than usual, Musty or mildewy odor in washer – Kenmore 796.4031#9## User Manual
Page 27
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TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (cont.)
Door will not unlock when cycle is stopped or paused
Check if...
Then...
Interior temperature of washer is too high.
The washer door has a safety feature to prevent burns.
For example, if the washer is paused during the hot wash portion of
a SANITIZE cycle, the interior temperature of the drum will be very
hot, so the door will not unlock. This is normal. Allow the washer to
cool until the DOOR LOCK indicator turns OFF on the display.
Water level in washer is too high.
To drain the water, cycle the POWER OFF/ON, then press the SPIN
SPEED button without selecting a cycle.
Wash cycle time is longer than usual
Check if...
Then.
The washer automatically adjusts the wash time for the
amount of laundry, water pressure, water heating time and
other operating conditions.
This is normal. The washer adjusts cycle time automatically to
provide optimal results for the selected cycle. The time remaining
shown in the display is only an estimate. Actual time may vary.
Musty or mildewy odor in washer
Check if...
Then...
Incorrect or too much detergent has been used.
Use only HE (High-Efficiency) detergent in accordance with the
manufacturer's instructions.
Inside of tub not cleaned properly.
Run the CLEAN WASHER cycle regularly. Be sure to wipe around
and under the door seal frequently. See Care and Cleaning of the
Interior in Care and Cleaning on page 22.
Clean around door seal/glass to prevent odor or mildew:
1. Wipe dry the door seal/glass and the door opening area.
2. Wipe around the inner drum/door seal and the lower door seal.
3. For difficult-to-remove odors, use Affresh available at your local
Sears store or online at .
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Wrinkling
Check if...
Then...
Washer not unloaded promptly.
Always remove items from the washer as soon as the cycle is
complete.
Washer overloaded.
The washer can be fully loaded but the drum should not be tightly
packed, and the door should close easily.
Hot and cold water inlet hoses are reversed.
Hot water rinse can set wrinkles in garments. Check the inlet hose
connections.
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