Reset to the default configuration, Collecting diagnostic data for thingmagic support, Reset to the default configuration 88 – ThingMagic Astra-EX User Manual
Page 88
Appendix D: Troubleshooting
M6 and Astra-EX User Guide
88
Reset to the Default Configuration
If you are experiencing a problem with the reader and are having difficulty pinpointing the
cause, it is useful to return the reader to a known state. The easiest method of doing this
is to reinstall the running version of firmware using the
with
“Revert to default settings” selected.
If you are not able to connect to the reader to reinstall firm you can try following the steps
Force M6 and Astra-EX to boot in safe mode
, forcing a known networking configuration
on the reader, then resinstalling the firmware.
C
A
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T
I
O
N
!
!
!
If you select the”Erase contents...” and "Revert to default settings"
check box, you will erase any changes made to the reader's configura-
tion settings and revert to factory default settings. If you select this
option, the reader's current configuration settings and any on-reader
files and applications will be erased. DO NOT select this option if you
wish to preserve the reader's current configuration settings
Collecting Diagnostic Data for ThingMagic Support
When experience problems connecting to the M6 and Astra-EX or performing RF
(reading, writing) operations it will be necessary to gather the following information to help
diagnose the problem. This information will often be the first thing requesting when
reporting a problem to ThingMagic support.
Collect the following:
1.
Boot Logs: Follow the process for
Connecting to the USB Console Port
, reboot
the reader and save the full output from the console.
2.
Diagnostics Status and Logs: Save the contents of the
| View Log button.
3.
M6 and Astra-EX Serial Number: See the 2d barcode label.
4.
Controlling software: any details about the software used to control the reader.
LLRP based middleware, MercuryAPI app (what version and language),
platform, etc.
5.
Physical Configuration: any details available about the number and types of
antennas connected, cables used, power supply, etc.