Rice Lake Datamax M-Class - Manual (Page 99)

M-Class 91
If experiencing this problem… Try this solution…
Nothing happens when trying to
print using a software program:
• Ensure that the printer is at READY.
• Observe the Front Panel, if the READY light does not flash as you send the format
check the protocol and port settings between the printer and host.
• Ensure the interface cable meets the requirements found in Section 3.1.2.
Poor print quality:
• The printhead may need cleaning; see Section 6.1.
• Adjust the Heat and Print Speed settings through the Front Panel or by host
commands; non-display printers see Section 4.5.2, display printers see Section 5.1.3.
• The media/ribbon combination may not be compatible; contact a Media Representative.
• The Printhead Leveling Cam may be incorrectly adjusted; see Section 6.2.
• The Platen Roller may be dirty or worn; clean or call for service.
• The Printhead Burn Line may need adjusting; see Section 6.3.
Skips labels when printing:
• Media Calibration may be needed; non-display printers see Section 4.7, display
printers see Section 5.4.
• The Media Sensor may be out of position; readjust the position; see Section 3.3.
• The format may be within 1/8 inch of the label’s trailing edge. Try reducing or moving
the format slightly.
Unable to print rotated text:
The characters may be formatted outside the label dimensions. Ensure the row/column
values provide enough room for the height of the characters or bar code to be printed.
See the Class Series Programmer’s Manual for details.