Rice Lake MSI-8000 RF Remote Display - ScaleCore 2 Database Program (Sc2Db) - Manual (Page 22)

18 ScaleCore 2 Database Operator’s Manual
6.0 Troubleshooting
The following troubleshooting reference is intended to help with common problems related to the Sc2Db
application. It is not a comprehensive solution for every problem.
Problem Solutions
The application does not start.
• Verify the application has been installed correctly
• Confirm installation requirements
• Verify an instance of the application is not already running
There are no serial ports listed when I
try to make a serial connection.
• Confirm you are running the application on a compatible version of Windows.
• Confirm there are serial ports available on the installed platform.
• If using USB to serial converters, verify the device driver was correctly installed for
the converter in Windows.
The application is not connecting to
my RS-232 device.
• Verify the device is turned on.
• Verify serial communications settings in both the application, and the device.
• Some ScaleCore devices require the radio be turned off for the serial port to
operate.
The application is not connecting to
my Ethernet/802.11 device.
• Verify the device is turned on.
• Try using a ping tool to attempt to verify access to the device.
• Check firewall and router configuration.
Table 6-1. Troubleshooting Guide
7.0 Acronyms and Glossary of Terms
Following is a list of acronyms and terms used throughout this document.
Term Definition
802.3 The IEEE standard for wired Ethernet.
802.11 The IEEE standard for wireless Ethernet.
ADC Analog to Digital Converter.
AZM Auto Zero Maintenance.
COZ Center of Zero.
DAC Digital to Analog Converter.
LC See Load Cell.
LED Light Emitting Diode.
Load Cell A transducer that is used to convert a force into electrical signal.
Math (Sensor)
A sensor type that uses math functions to combine multiple load sensors
into one value.
RS-232 Serial Communications Protocol.
SC ScaleCore is a family of products by Measurement Systems International.
SC Device A term referring to a physical ScaleCore family weighing product.
SCCMP ScaleCore Configuration Management Program.
ScaleCore A family of weighing products by Measurement Systems International.
Setpoint A standard function in ScaleCore products to monitor load thresholds.
TCP/IP Transmission Control Protocol / Internet Protocol.