Mercedes-Benz S-Class 2014 Owners Manual - Manual (Page 341)

1-800-FOR-MERCedes(1-800-367-6372)
or 1-866-990-9007
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Doors Doors
Locked Remotely Locked Remotely message appears in the
multifunction display.
Alternatively, the vehicle can be locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ® ,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is
automatically informed.
Vehicle remote malfunction diagnosis
With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center.
You will see the
Roadside Assistance Roadside Assistance
Connected Connected message in the COMAND display.
If the vehicle remote malfunction diagnosis
can be started, the Request for Vehicle Request for Vehicle
Diagnosis Received Start vehicle Diagnosis Received Start vehicle
diagnosis? diagnosis? message appears in the display.
X Confirm the message with Yes Yes .
X When the Vehicle Diagnosis Please Vehicle Diagnosis Please
Start Ignition Start Ignition message appears, turn
the SmartKey to position 2 in the ignition
lock (
Y
page 171).
X When the Please follow the Please follow the
instructions instructions received received by by phone phone and and
move your vehicle to a safe move your vehicle to a safe
position. position. message appears, follow the
customer service representative's
instructions.
The message in the display disappears.
If you select
Cancel Cancel , the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis Vehicle diagnosis
activated. activated. message.
When the diagnosis is completed, the
Sending vehicle diagnosis data. Sending vehicle diagnosis data.
(Voice connection may be (Voice connection may be
interrupted during data transfer.) interrupted during data transfer.)
message appears. The vehicle data can now
be sent.
Features
339
Stow
age
and
features
Z