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Troubleshooting, No picture (screen not lit), no sound, Poor or no picture (screen lit), good sound – Sony KP-41T35 User Manual

Page 38: Good picture, no sound, Only snow and noise appear on the screen, Dotted lines or stripes, Double images or ghosts, Cannot operate menu, Cannot receive upper channels (uhf) when using an, Antenna

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Additional Information

Troubleshooting

If the problem persists after trying the methods below,

contact your nearest Sony dealer.

No picture (screen not lit), no sound .

^ Make sure the power cord is connected

securely.

^ Operate with the buttons on the projection TV.

^ Insert the batteries in the remote control with

the correct polarity.

^ Replace the batteries with new ones if they are

weak.

^ Check to see if the TV/VIDEO setting is correct:

when watching TV, set to TV, and when
watching video tapes, set to VIDEOl, 2, or 3

{for KP-41T35 only).

^ Try another channel. It could be station trouble.
^ Perform AUTO SET UP again using the SETUP

button to return to the factory preset condition,

(page 14)

Poor or no picture (screen lit), good sound

^ Adjust PICTURE in the VIDEO menu, (page

23)

^ Adjust BRIGHTNESS in the VIDEO menu.

(page

23)

Adjust convergence, (page 16)

^ Check antenna/cable connections, (page 6)
^ Perform AUTO SET UP again using the SETUP

button to return to the factory preset condition,

(page

14)

Remove objects from the front of the projection
TV.

Good picture, no sound

^ Press MUTING so that "MUTING" disappears

from the screen, (page 19)

^ Check the MTS setting in the AUDIO menu,

(page

27)

^ Make sure SPEAKER is set to ON in the AUDIO

menu, (page

27)

^ Perform AUTO SET UP again using the SETUP

button to return to the factory preset condition,

(page 14)

No color

• Adjust the COLOR in the VIDEO menu, (page

23)

• Confirm that black and white program is not

being broadcast.

■ Perform AUTO SET UP again using the SETUP

button to return to the factory preset condition,
(page 14)

Only snow and noise appear on the screen

^ Check the CABLE setting in the SET UP menu,

(page

17)

^ Check the antenna/cable connections, (page 6

)

^ Make sure the channel is broadcasting

programs.

^ Press TV (black button) to change the input

mode, (page 20

)

Dotted lines or stripes

^ Adjust the antenna.
^ Move the projection TV away from noise

sources such as cars, neon signs, and hair­
dryers.

Double images or ghosts

Use a highly directional outdoor antenna or a

cable (when the problem is caused by
reflections from nearby mountains or tall
buildings).

Cannot operate menu

^ If the item you want to choose appears in gray,

you cannot select it. Press TV/VIDEO
correctly.

^ Check tire CABLE setting in the SET UP menu,

(page 17)

Cannot receive upper channels (UHF) when using an
antenna

^ Make sure CABLE is OFF in the SET UP menu,

(page 17)

^ Use AUTO PROGRAM to add receivable

channels that are not presently in projection TV
memory, (pages

14, 18)

Cannot receive any channels when using
cable TV

^ Make sure CABLE is ON in the SET UP menu,

(page 17)

^ Use AUTO PROGRAM to add receivable

channels that are not presently in projection TV
memory, (pages

14, 18)

Remote control does not operate

^ Batteries could be weak. Replace the batteries,

(page 13)

^ Make sure the projection TV's power cord is

connected securely to the wall outlet.

^ Press TV (FUNCTION) when operating your

projection TV.
Are fluorescent lights too close to the projection
TV? Move them at least 3-4 feet away from the
projection TV.

Cannot gain enough volume when using a cable box

^ Increase the volume at the cable box. Then press

TV (FUNCTION) and adjust the projection TV's
volume.

The projection TV needs to be cleaned

^ Clean the projection TV with a soft dry doth.

Never use strong solvents such as thinner or

benzine, which might damage the finish of the
cabinet.

38EN

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