Sony PCV-230 - Manual (Page 119)

Calling SOS
4
When the Remote Command Security dialog box appears, select an
access level by clicking one of these options;
Option
Full access
Limited access
No access
Description
Allows the CSR to fully interact with your PC. The CSR
can access all the files on your hard disk drive and can
copy files to and from your PC to solve your problem.
Lets the CSR view your system, but you must approve
every action the CSR takes. If the CSR wants to copy a
file, for example, the Remote Command Permission
dialog box prompts you to approve this action.
Prevents the CSR from accessing your system. You must
perform all the operations as described to you by the
CSR.
^ You can change the access level during your call to SOS.
Discuss the problem with the CSR and follow the CSR's instructions
to resolve the problem.
^ If .you experience difficulty hearing the CSR, turn down the speaker volume or pick up
the receiver of the telephone attached to your PC's modem.
You may hear beeps on the line as the system switches between voice and data
modes. You can ignore these beeps.
When a file is being transmitted between your PC and SOS, a status box displays the
progress'of the file transfer.
To end a call placed with the speakerphone, click the SpeakerPhone
button. Otherwise, just hang up the phone when you finish a call.
Click the Close box at the top right corner of the SOS window or
select Exit from the File menu to close the SOS window.
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