Alienware, Diagnostics – Dell Alienware M17x R2 (Early 2010) User Manual

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CHAPTER 5: TROUBLESHOOTING

Starting Alienware Diagnostics From the Resource DVD

1. Insert the Resource DVD.
2. Shut down and restart the laptop.

When the Alienware logo appears, press immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft

Windows

desktop; then, shut down

your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specified in

the system setup program.

3. When the boot device list appears, highlight

CD/DVD/CD-RW and

press .

4. Select

Boot from CD-ROM from the menu that appears and press .

5. Select

Alienware Diagnostics from the numbered list. If multiple versions

are listed, select the version appropriate for your computer.

6. When the Alienware Diagnostics

Main Menu appears, select the test you

want to run.

NOTE: Write down any error codes and problem descriptions exactly as

they appear and follow the instructions on the screen.

7. After all tests have completed, close the test window to return to the

Alienware Diagnostics

Main Menu.

8. Remove your Resource DVD, then close the

Main Menu window to exit the

Alienware Diagnostics and restart the computer.

Alienware

Diagnostics

If you experience a problem with your Alienware laptop, run the Alienware

Diagnostics before you contact Alienware for technical assistance. It is

recommended that you print these procedures before you begin.

NOTE: Back up all data before initiating a system recovery. It is

recommended to backup critical files onto an external media before

initiating recovery.

NOTE: The Resource DVD contains drivers for your computer. You can

also download the latest drivers and software for your computer from

support.dell.com.

Review your laptop’s configuration information, and ensure that the device that

you want to test displays in the system setup program and is active. Start the

Alienware Diagnostics from the Resource DVD.