Dell Inspiron 630m - Manual (Page 90)

90
Solving Problems
www
.dell.com | support.dell.com
Other software problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start MENU
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the
Internet, your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan the computer
and remove spyware. For more information, go to support.dell.com and search for the keyword
spyware.
R UN THE D ELL D IAGNOSTICS — If all tests run successfully, the error condition is related to a
software problem. See "Dell Diagnostics" on page 77.
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that
resolves the problem.
• See the software documentation for minimum memory requirements. If necessary, install
additional memory (see "Memory" on page 112).
• Reseat the memory modules to ensure that your computer is successfully communicating
with the memory (see "Memory" on page 112).
• Run the Dell Diagnostics (see page 77).
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating
with the memory (see "Memory" on page 112).
book.book Page 90 Friday, October 21, 2005 3:53 PM