Dell Inspiron 630m - Manual (Page 88)

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Solving Problems
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.dell.com | support.dell.com
T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD , CHECK THE INTEGRATED
KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs→ Accessories, and
click Notepad.
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard. Contact Dell. See "Contacting Dell" on page 145.
R UN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible Keyboards tests in the
Dell Diagnostics (see page 77). If the tests indicate a defective external keyboard, contact Dell. See
"Contacting Dell" on page 145.
Unexpected characters
D ISABLE THE NUMERIC KEYPAD — Press to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your computer.
A program stops responding or crashes repeatedly
E ND THE PROGRAM —
1 Press simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
book.book Page 88 Friday, October 21, 2005 3:53 PM