Dell B3460dn Mono Laser Printer - Manual (Page 20)

“The domain controller issuing certificate has not been installed” error message
This system log error indicates that the required Certificate Authority (CA) certificate is not installed or that an incorrect
certificate is installed.
If an incorrect certificate is installed, then the error message specifies the name of the certificate that is needed: “The
domain controller issuing certificate [NAME OF CERTIFICATE] has not been installed.”
M
AKE SURE THE CORRECT CERTIFICATES ARE INSTALLED ON THE PRINTER
See “Installing certificates manually” on page 4 .
“The realm on the card was not found in the Kerberos configuration file” or
“User’s realm was not found in the Kerberos configuration file” error message
These system log errors indicate that the user’s realm in the Kerberos configuration file is missing or incorrect.
A
DD THE MISSING REALM OR MODIFY THE INCORRECT REALM
If you used the device Kerberos setup file, then add the missing realm or realms to the file, or modify the incorrect
realms. Make sure each realm is typed in uppercase. When you are done, reinstall the file on the printer.
If you used simple Kerberos setup, then:
1 Access the application configuration settings from the Embedded Web Server.
2 Under the Simple Kerberos Setup heading, add the missing realm to the Realm field or correct the realm. Make
sure the realm is typed in uppercase.
Note: The simple Kerberos setup settings do not support multiple Kerberos realm entries. If multiple realms are
needed, then install a Kerberos configuration file containing the necessary realms.
“Unable to authenticate. Verify the realm was specified in UPPERCASE” error
message
M
AKE SURE THE
K
ERBEROS REALM IS IN UPPERCASE
If you used the device Kerberos setup file, then:
1 From the Embedded Web Server, click Settings or Configuration.
2 Click Security > Security Setup > Kerberos 5 > View File.
3 Make sure the realm entries in the configuration file are in uppercase.
If you used simple Kerberos setup, then:
1 Access the application configuration settings from the Embedded Web Server.
2 Under the Simple Kerberos Setup heading, make sure the realm is correct and that it is typed in uppercase.
3 Click Apply.
Troubleshooting 20