Dell Dimension 4600C - Manual (Page 28)

28
Solving Problems
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C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices
sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then
bypass them and use the telephone to connect the modem directly to the telephone wall jack.
U SE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
R UN THE M ODEM H ELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem
is communicating with Windows.
If all commands receive responses, the modem is operating properly.
T URN OFF CALL WAITING ( CATCH - PHONE ) — See your telephone directory for instructions on deactivating
this feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem Options.
3 Click your connection type to highlight it.
4 Click the Dialing Rules tab and click Edit.
5 Click the To Disable Call Waiting box to place a checkmark in it.
6 Select the disable code from the drop-down menu (for example, *70).
7 Click Apply and click OK.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — With the Outlook Express e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect
to the Internet.