Dell Dimension 4600C - Manual (Page 27)

Solving Problems
27
DVD drive problems
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Hard drive problems
E-Mail, Modem, and Internet Problems
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
T EST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original
DVD is defective.
E NSURE THAT W INDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the
DVD drive is not listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.
C LEAN THE DISC — See the
Tell Me How
help file for instructions on cleaning your DVDs. To access
help files, see page 25.
C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.
R UN C HECK D ISK —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
C HECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the
modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you
hear a click when you insert the telephone line connector into the modem.
C HECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a
telephone. Listen for a dial tone.