Dell XPS 720 (Mid 2007) - Manual (Page 62)

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Troubleshooting
E NSURE THAT THE PRINTER IS TURNED ON
C HECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS —
Windows XP:
1 Click Start → Control Panel→ Printers and Other Hardware→ View installed printers or fax printers.
2 If the printer is listed, right-click the printer icon.
3 Click Properties → Ports. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1
(Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Windows Vista:
1 Click Start → Control Panel→ Hardware and Sound→ Printer.
2 If the printer is listed, right-click the printer icon.
3 Click Properties and click Ports.
4 Adjust the settings, as needed.
R EINSTALL THE PRINTER DRIVER — S EE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER . —
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting
information.
U NLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a locking tab or button).
R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
C HECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
V ERIFY THAT THE SCANNER IS RECOGNIZED BY M ICROSOFT W INDOWS —
Windows XP:
1 Click Start → Control Panel→ Printers and Other Hardware→ Scanners and Cameras.
2 If your scanner is listed, Windows recognizes the scanner.
Windows Vista:
1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras.
2 If the scanner is listed, Windows recognizes the scanner.
R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.