Dell PowerVault MD3000 - Manual (Page 41)

Post-Installation Tasks
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– Unresponsive — The storage management station cannot
communicate with the array, one controller, or both controllers in the
storage array. Wait at least five minutes for the storage array to return
to an Optimal status following a recovery procedure.
– Contacting Device — MD Storage Manager is establishing contact
with the array.
– Needs Upgrade — The storage array is running a level of firmware that
is no longer supported by MD Storage Manager.
• Support Information Bundle — The Gather Support Information link on
the Support tab saves all storage array data, such as profile and event log
information, to a file that you can send if you seek technical assistance for
problem resolution. It is helpful to generate this file before you contact
Dell support with MD3000-related issues.