Dell Latitude 100L - Manual (Page 6)

6 Contents
FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016bk0TOC.fm
D E L L C O N F I D E N T I A L – P R E L I M I N A RY 3 / 1 8 / 0 4 – F O R P R O O F O N LY
7 Solving Problems
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . . . . .
59
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Video and Display Problems . . . . . . . . . . . . . . . . . . . . . . . . 62
If the display is blank
. . . . . . . . . . . . . . . . . . . . . . . . .
62
If the display is difficult to read
. . . . . . . . . . . . . . . . . . . . .
63
If only part of the display is readable . . . . . . . . . . . . . . . . . . 64
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
If you cannot save a file to a floppy drive . . . . . . . . . . . . . . . . 65
If you have problems with a hard drive . . . . . . . . . . . . . . . . . 66
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
General Program Problems . . . . . . . . . . . . . . . . . . . . . . . . . 66
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . . . .
66
A program stops responding
. . . . . . . . . . . . . . . . . . . . . .
67
Error messages appear . . . . . . . . . . . . . . . . . . . . . . . . 67
Resolving Other Technical Problems
. . . . . . . . . . . . . . . . . . . .
67
If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . . . . . . 67
If You Drop or Damage Your Computer . . . . . . . . . . . . . . . . . . . 68
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
69
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . .
69
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . .
69
Manually Reinstalling Drivers for Windows XP . . . . . . . . . . . . . 71
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 71
Using System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating a Restore Point . . . . . . . . . . . . . . . . . . . . . . . . 72
Restoring the Computer to an Earlier Operating State
. . . . . . . . . .
72
Undoing the Last System Restore
. . . . . . . . . . . . . . . . . . .
73
Reinstalling Microsoft ® Windows ® XP . . . . . . . . . . . . . . . . . . . 73
Before You Reinstall . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . . 73