Dell Latitude 100L - Manual (Page 103)

Appendix 103
FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm
D E L L C O N F ID E N T IA L – P R E L IM I N A RY 3 / 1 8/ 0 4 – F O R PR O O F O N LY
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service
through the technical support service. For the telephone number to call, see the contact numbers
for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A recording prompts you for
the information needed to locate and report on your order. For the telephone number to call, see
the contact numbers for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions
about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell’s technical support service, see "Technical Assistance" and then call the number for
your country as listed in "Contacting Dell."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For
the telephone number to call, see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place
an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a
sales specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
2 Include a copy of the invoice and a letter describing the reason for the return.
3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error
messages reported by the Dell Diagnostics.
4 Include any accessories that belong with the item(s) being returned (power cables, software
floppy disks, guides, and so on) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing materials.